資料刪除說明 Data Deletion Instructions

最後更新：2026 年 9 月 17 日｜Last updated: 17 September 2026

我們保存了什麼 What we store

• 我們自己帳號的 ID、名稱、存取權杖，以及我們發佈的內容與成效數字。
  Our own accounts' IDs, usernames and access tokens, and the content we publish with its metrics.
• 合作夥伴授權給我們的帳號：帳號 ID、名稱、存取權杖，以及該帳號的成效數字。夥伴移除授權後權杖立即失效。
  Partner accounts that authorized the app: account ID, username, access token and that account's performance insights. The token stops working as soon as the partner removes the authorization.
• 關鍵字搜尋到的公開貼文：貼文 ID、作者帳號名稱、內文、發佈時間與連結。
  Public posts found by keyword search: post ID, author username, text, timestamp and link.
• 別人在我們貼文底下的回覆與留言、提及我們的貼文、傳給我們的 Instagram 私人訊息。
  Replies and comments on our posts, posts that mention us, and Instagram direct messages sent to us.
• 互動紀錄與名單：帳號名稱、平台、貼文連結、留言內容、我們的回覆、產業類別、後續階段與備註。
  Interaction records and our lead list: username, platform, post link, comment, our reply, business category, follow-up stage and notes.

關鍵字搜尋到的公開貼文保存 30 天，之後自動刪除。其餘資料保存到你要求刪除，或我們停止經營這些帳號為止。
Public posts found by keyword search are kept for 30 days and then deleted automatically. All other data is kept until you ask us to delete it, or until we stop operating these accounts.

方法一：來信要求刪除 Email us

來信 service@bicome.cc，主旨寫「刪除資料 / Data deletion」，並附上你的 Threads 或 Instagram 帳號名稱。我們會在 7 個工作天內刪除上面列出、跟你的帳號有關的所有紀錄，並回信確認。

Email service@bicome.cc with the subject "Data deletion" and your Threads or Instagram username. Within 7 business days we will delete every record listed above that relates to your account, and reply to confirm.

方法二：從 Instagram 移除本應用程式 Remove the app in Instagram

到 Instagram App →「設定」→「網站權限」或「應用程式和網站」，移除「回頭客實驗室 Huitouke Lab」。Meta 會通知我們，我們的權杖隨即失效。你也可以在 Meta 的設定裡要求刪除資料；Meta 通知我們後，你會拿到一組確認碼和查詢網址，我們同樣在 7 個工作天內完成刪除。

In the Instagram app, go to Settings → Website permissions, or Apps and websites, and remove "Huitouke Lab". Meta notifies us and our token stops working. You can also request data deletion in Meta's settings. When Meta notifies us, you receive a confirmation code and a status link, and we complete the deletion within 7 business days.

方法三：連結帳號的員工在操作台刪除 In the console (for our staff)

操作台頁尾的「刪除我的資料」會立即刪除這次登入取得的權杖與帳號連結。其他紀錄請用方法一。

"Delete my data" in the console footer immediately deletes the token and account link from that sign-in. For all other records, use the email method above.

聯絡我們 Contact

備客股份有限公司（Bicome）｜service@bicome.cc｜https://www.bicome.cc/